Refund policy
RETURN & REFUND POLICY
At ILYRIANEDGE, each product is made to order to reduce waste and ensure premium quality.
Returns
Customers in the European Union may exercise their statutory right of withdrawal within 14 days of receiving their order, where applicable by law.
For made-to-order products, returns due to change of mind or incorrect size may be subject to the conditions outlined in our Withdrawal Policy.
We always accept returns or replacements for damaged, defective, or incorrect items.
To request a return, please contact us within 14 days of receiving your order and include:
- Your order number
- Photos of the item
- A description of the issue
Non-Returnable Items
As all products are made to order, we do not accept returns or exchanges for:
- Incorrect size selection
- Change of mind
- Personal preference
- Normal wear and tear
Please review our size guides carefully before placing your order.
Refunds
If your return request is approved, a refund will be issued to your original payment method within 5–10 business days after the claim has been reviewed and approved.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, we will provide a replacement or refund at no additional cost.
Order Cancellations
Orders may be cancelled within 12 hours of purchase. Once production has started, orders cannot be cancelled or modified.
Contact
For any questions regarding returns or refunds, please contact:
Website:
https://ilyrianedge.de